Got my home phone service back and i think they got the physical line fixed. The phone now works nicely - and am getting better lines than i did before.

Spent endless hours on hold (if I'm so freaking important to you hire more customer service and tech support staff) they decided it was my modem that went. Why? Cause its old. Strange it worked before. So using dial up til i get that.

I owned that modem. They are sending me a new one if I send them back the old one. I don't get it. (Is the new one mine to keep?)
but i'll wait to question until I get the new one and then ask! I'm not too fussed about sending them the old one.. I think I got it in 1999 or 2000 - so not likes it hasn't served me well!