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Just try to use coupons and price match at Walmart - dare ya...

September 19th, 2008 at 12:29 am

Monday I tried to pricematch and use coupons at walmart. The "cashier police" stopped me from doing that as that's one deal on top of another .. and once can't do that. Since I've done this many times at Walmart I let them reverse the items (all 9 boxes of cling wrap) and just bought the other items I wanted.

I didn't feel like waiting around for a manager and the supervisor (err.. other employee?) had backed up the cashier's statement.

So when I came home I sent walmart an email asking for clarification of policy.

Today ... manager at walmart called. Assured me the cashier was wrong and i was right .. and that they have been SPOKEN TO (uh huh). One can use coupons on price matched items.

So I asked if I could come by tonight and do it with no problem - he assured me I could and I have the name of the manager and the assistant working tonight.

My guess is that emails to head office get logged and the manager gets a black mark for them and a really big black mark if I have to write another email tonight. He assured me that I should phone him if I run into any other issues and he'll handle it "quicker than head office".

Still he was very nice and I did get his phone number.. just in case. I'm keeping that number.

So on the way home I go there and get my cling wrap.

Got to the cash, not a bad line up.. only two in front of me though dyno-boy on cash is straightening the baby clothes on the hangers before he takes them off of the hangers (it was interesting to watch...). Anyways the customer service manager - hey it said so on her tag- came over and took over cash. She assured me no problem about the price matching and coupons. Totally not an issue.

I smile and hand her over the 9 coupons I had - I bought nine boxes of cling wrap (price match for $1 and $1 off coupon .. the sort of deal one gets to like).

And of course you know what happened then don't you?

Yup she tried to tell me that it is one per purchase (you KNEW that was coming didn't you??). So I tell her yup, 9 coupons, I'm purchasing 9 items what's the problem. She looked dubious and she paged someone. I said, well if you want you can do it in 9 transactions. She didn't like that answer much. (and yes I'd have used my debit card for each transaction *grins*). Finally she gets an answer but not before she suspends my transaction and has dyno boy start on the next order.

Luckily for her she didn't end up up having to do 9 transactions for me as someone on the other end of the phone authorized her doing them on one bill. She took me to the cash at customer service so I'd not have to wait any longer. She was very pleasant but .. come on .. shouldn't a customer service manager know policy?

Never mind .. that last question was rhetorical

Gawd saving money is hard work.

Yvonne

8 Responses to “Just try to use coupons and price match at Walmart - dare ya...”

  1. Personal Finance Student Says:

    Way to stick to your guns! That sounds like a great deal and you'll have plenty of cling wrap for a while! Smile

  2. dmontngrey Says:

    That's nuts! Yes, saving money is hard at times. I wouldn't even know what to do with that much cling wrap... lol...

  3. fruitbowlk Says:

    That's great.

  4. thriftorama Says:

    I've had WalMart magically not accept perfectly good coupons before. I hate that company.

  5. yummy64 Says:

    @dmontngrey - don't even ask.. its R rated.. LOL...

    Seriously I'm going to do what I love to do with good deals and share a couple of boxes with friends who didn't have the same coupon I did...

    Though I'm sure someone could come up with...

  6. nance Says:

    Some stores in my area limit have a policy of three coupons on the same item. It's been going on a long time.

  7. Jocelyn Says:

    well, IF the policy is clearly stated, I doubt anyone would have a problem with it. You question why the employee does not know policy. I tell you that IF you are an employee (yes, even CSM or other manager) good luck getting a straight answer on policy! Can't blame her. She is probably told one thing today & another thing tomorrow. May even lose her job if someone else doesn't like her final answer. Hmmmmmmm....... stinks, huh?

  8. teknerd Says:

    People like you suck. I went to WalMart and got about 150 bucks worth of stuff, a lot of it their Great Value product. I hardly ever use coupons maybe one or two a month. Well there were three carts in front of me and I waited in line for about 15 min or so( always a long wait). The cart in front of me was finished up. Mind you I had already put my stuff on the counter. Well just as the lady is about to pay she pulls out a HUGE WAD of coupons. I swear she must have had a coupon for EVERY item in her cart. I sighed and figured well, at least the cashier will scan them quickly. WRONG. The cashier began to point out, read and argue over EVERY SINGLE COUPON. I waited another 15 min and then found a manager and asked to please have someone ring me up I had been waiting and waiting. Well the manager saw the coupon lady, and the cashier was still going at it with this lady. The manager say ‘well can you pay cash?’ because apparently he empty cashier in front of me had a broken reader. I said ‘no’.. then she said well i cant help you. I said ‘look, I intend to leave this cart here if you cant help me out I have something to do’ The manager said ‘im sorry i cant help you’. I just shook my head (im pretty pissed by now) and said “well ok, i guess you dont want my money that bad” and left my full cart right there in the aisle. I complained and submitted feedback on this incident to Walmart but I have yet to hear back from them.

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