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glad my doing your job wasn't a problem for you

November 13th, 2009 at 07:55 pm

Went to home depot and used the self service kiosk tonight. Said (silly of me to I admit) to the cashier that is there for the self service folks on the way out "thanks" - her response - "no problem" my answer "i should think so".

she did squat - glad it didn't inconvenience her or cause her any problem.. like really.

Customer service - a lost art

7 Responses to “glad my doing your job wasn't a problem for you”

  1. lizajane Says:

    I was at a business seminar the other day where the speaker was talking about businesses that have changed with the times. That was one of the things - the self-scan checkout. It has evolved because that's what "the customer" wants. Not all customers, obviously, but his point was that businesses need to offer options to attact and keep a variety of customers instead of sticking with the old rules.
    I usually don't tell them thanks unless they've had to come help me do something because a coupon won't scan or an item rings up wrong, but I do almost always say something like hi, bye, or whatever if they make eye contact.

  2. yummy64 Says:

    personally i like a store that has lots of cashiers and bag boys so I don't have to wait to buy my stuff. What I don't like are line ups. I'll self scan if there is no line up but its not my preference by far. I just prefer it to standing in line behind 20 people ....

  3. fern Says:

    well, when you said "thanks" what did you want her to say?

  4. wowitsawonderfullife Says:

    Fern, I would have expected her to say "you're welcome, and thank you for your business". Not the "yup", "uh huh", or any of that other garbage people say now.

  5. yummy64 Says:

    I have no idea why i said it in retrospect. I was xpecting a "thank You" or "have a good night", "thank you for shopping at Home depot" or even You are welcome.

    Glad I didn't need her help - that might have been problem....

  6. fern Says:

    I wouldn't have taken offense at the "no problem," but that's just me. It seems pretty much the casual equivalent of "you're welcome."

  7. baselle Says:

    Isn't that funny! Cashiers seem to be at the low initiative end of the customer service spectrum. Every waitress that's served me knows that their tips go up if they write "Thank You" at the bottom of your order slip. And "no problem" should never be said in fundraising. First off, its a verbal tic; secondly, you're fundraising to solve problems, so saying "no problem" to your gift is oxymoronic. (or moronic.)

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