Monday I tried to pricematch and use coupons at walmart. The "cashier police" stopped me from doing that as that's one deal on top of another .. and once can't do that. Since I've done this many times at Walmart I let them reverse the items (all 9 boxes of cling wrap) and just bought the other items I wanted.
I didn't feel like waiting around for a manager and the supervisor (err.. other employee?) had backed up the cashier's statement.
So when I came home I sent walmart an email asking for clarification of policy.
Today ... manager at walmart called. Assured me the cashier was wrong and i was right .. and that they have been SPOKEN TO (uh huh). One can use coupons on price matched items.
So I asked if I could come by tonight and do it with no problem - he assured me I could and I have the name of the manager and the assistant working tonight.
My guess is that emails to head office get logged and the manager gets a black mark for them and a really big black mark if I have to write another email tonight. He assured me that I should phone him if I run into any other issues and he'll handle it "quicker than head office".
Still he was very nice and I did get his phone number.. just in case. I'm keeping that number.
So on the way home I go there and get my cling wrap.
Got to the cash, not a bad line up.. only two in front of me though dyno-boy on cash is straightening the baby clothes on the hangers before he takes them off of the hangers (it was interesting to watch...). Anyways the customer service manager - hey it said so on her tag- came over and took over cash. She assured me no problem about the price matching and coupons. Totally not an issue.
I smile and hand her over the 9 coupons I had - I bought nine boxes of cling wrap (price match for $1 and $1 off coupon .. the sort of deal one gets to like).
And of course you know what happened then don't you?
Yup she tried to tell me that it is one per purchase (you KNEW that was coming didn't you??). So I tell her yup, 9 coupons, I'm purchasing 9 items what's the problem. She looked dubious and she paged someone. I said, well if you want you can do it in 9 transactions. She didn't like that answer much. (and yes I'd have used my debit card for each transaction *grins*). Finally she gets an answer but not before she suspends my transaction and has dyno boy start on the next order.
Luckily for her she didn't end up up having to do 9 transactions for me as someone on the other end of the phone authorized her doing them on one bill. She took me to the cash at customer service so I'd not have to wait any longer. She was very pleasant but .. come on .. shouldn't a customer service manager know policy?
Never mind .. that last question was rhetorical
Gawd saving money is hard work.
Yvonne
Just try to use coupons and price match at Walmart - dare ya...
September 19th, 2008 at 12:29 am
September 19th, 2008 at 12:46 am 1221785218
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September 19th, 2008 at 02:25 am 1221791112
September 19th, 2008 at 03:05 am 1221793529
Seriously I'm going to do what I love to do with good deals and share a couple of boxes with friends who didn't have the same coupon I did...
Though I'm sure someone could come up with...
September 19th, 2008 at 05:11 pm 1221844311
October 27th, 2009 at 06:55 pm 1256669753
July 11th, 2011 at 11:51 am 1310385080