I wrote this post about my experience at Kmart a few days ago.
As I said I would, I forwarded it to Kmart's contact us email. I got this response from Sears, with the email title "Outbound" today.
Thank you for contacting this office and sharing your feedback. We have noted your comments, and will share them with the interested parties for proper consideration. We sincerely apologize for any inconvenience you may have experienced.
Please be assured that we value your comments and suggestions. By sharing your feedback with us, you have made it possible for us to address the issues. Further, your forthright comments will enable Sears to achieve excellence in everything we do.
We value your relationship with Kmart, and hope that you will continue to make Sears Holdings Corporation your choice for quality and value.
National Customer Relations
Sears Holdings Corporation
Words can not adquately express just how loved and cherished as a customer this response makes me feel.
Anyone confused why Sears and Kmart have a decreasing market share?